FAQs

How do I maintain my water fountain?

Water fountains easy to maintain. Water level needs to be maintained to prevent damage to the pump. Maintaining the water level in your fountain will help in preserving the life of the pump. To cut down on the natural mineral build up that hard tap water has, we recommend using distilled or reverse osmosis water. Fountains are natural humidifiers for your environment. The amount of water that each fountain consumes daily depends on how dry the air is, and what kind of water fountain you have.

How do I maintain the pump?

The pump must be used while completely submersed in water. The water acts to cool the pump, and maintain the proper operating temperature. Low water levels, and frequently turning the fountain off and on, or poor fountain maintenance will contribute to a shorter pump life span. Pet dander that gets into your fountain water can also accumulate inside a pump and cause it to stop working. A good way to keep this from happening is, to cut end off of pantyhose, slip the pump inside it, and tie off the end tightly with a rubber band.

How often do I need change the water?

Changing the water should occur when the entire fountain is cleaned (Recommended every 2-4 months). It depends on the location of your fountain. If you put your water fountain in direct sun light, the algae will grow faster, and you may need to cleaned the fountain sooner.

How do I clean my water fountain?

The good way to remove the water from small fountains is to do it when the water level is low, unplug it, and disassemble the water fountain. You should refer to the original setup instructions to reassemble your water fountain. The easiest way to remove the water from a large fountain is to take an extra pump or the existing pump in the fountain to remove the water from the basin. By attaching a long tube to your pump or extra pump and lowering the pump into the basin, you can then pump the water out of the fountain. Another method of removing the water is through siphoning. Siphoning requires taking a plastic tube and inserting it into your fountain. Now, with the other end, you treat it like a big straw and suck the water up with your mouth. Before attempting this, just be sure that the tube you are using is clean and that you do not drink any of the fountain water as it may contain chemicals, algae and other bacteria. As the water reaches your mouth, you quickly lower the tube into a bucket or other container.

A better way is to fill the tube up with water. Start by filling up a bowl with water, and put the tube under the water completely. Be sure when you put the tube under the water, it fills up 100% with water, and there is no air in the tube. Now hold and plug both ends of the tube with your thumbs, and put one end of the tube in the basin below the water level in the fountain, and one end in a bowl on the floor, then remove your thumbs. If the container is lower than the fountain, gravity will continue to siphon the water out of the fountain. It is recommend for cleaning the fountain by using a small brush or toothbrush, and use a lint free cloth. To clean, use antibacterial dish detergent, and warm water. Unplug, and disassemble your fountain, remove the pump, remove the stone chips, or shells if any, clean out the reservoir, and wipe it dry. Use a colander to clean small or stone chips, or shells. To clean the pump, all pumps can be disassembled and cleaned. Remove the outlet tube, and on some models you can remove the impeller, or on some models remove the side door. You can use a small brush or a Q-tip and clean it out. Rinse well and reassemble your water fountain, fill to proper water level plug it in, and adjust the water flow to suite your needs.

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Do you sell replacement light bulbs?

Yes, please E-mail us with the SKU # or product number for your water fountain.

Do you sell replacement pumps?

Yes, please E-mail us with the SKU # or product number for your water fountain.

Do you sell replacement mist parts?

Yes, please E-mail us with the SKU # or product number for your mist fountain.

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If you have any questions please E-mail us at customerservice@waterfountainsdecor.com